Twelve Steps to a Delightful Evening by Oliver Searle
My brother, sister and I were brought up in a hotel, a family business run by my parents for some 19 years. We grew up washing dishes in the kitchen, serving breakfasts, waiting on tables, making beds, cleaning toilets, weeding flower beds, mowing grass, sweeping and mopping floors, preparing food for customers and when we reached the appropriate age, working behind the bar. My brother began work in a bar in Edinburgh some years ago where he was given (on employment) a sheet entitled 12 Steps to Great Service
Oliver Searle
Twelve Steps to a Delightful Evening
1. Greet Guest within thirty seconds
2. Take drinks order and return within two minutes (Make suggestions)
3. Take food order (Make suggestions)
4. Deliver food cleanly (Always check food before taking out)
5. Three bite check back
6. Clear table correctly
7. Present dessert menu
8. Repeat steps 3, 4, 5 (Make suggestions)
9. Clear table properly
10. Take coffee order
11. Present Bill properly
12. Thank guest on leaving (First impression is always the last impression)
Bigger the sale the bigger the tip